Privacy Policy

At Truzen Diagnostics, we prioritize the privacy and confidentiality of our patients' personal and medical data. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or book home sample collection services.

1. Information We Collect

To provide accurate diagnostic services and doorstep sample collection, we collect the following details:

• Personal Identification: Name, age, gender, contact number, and email address.
• Location Data: Complete home address for phlebotomist visit and sample collection.
• Health & Test Data: Requested test packages, sample details, and generated medical reports.

2. How We Use Your Information

Your information is strictly used for service delivery and clinical accuracy, including:

• Scheduling and dispatching trained phlebotomists to your home.
• Delivering digital test reports directly to your WhatsApp.
• Sending booking status, appointment reminders, and support communication.

3. Confidentiality & Report Security

We strictly adhere to medical confidentiality standards:

• Your diagnostic test reports are strictly confidential and accessible only to you and authorized lab professionals.
• We DO NOT sell, rent, or trade your personal health data to any third-party marketing companies.

4. Third-Party Services

We utilize trusted third-party tools (such as WhatsApp API and secure messaging gateways) strictly to facilitate instant communication and deliver test reports to you securely.

5. Cookies & Website Analytics

Our website uses basic cookies to enhance browsing performance, optimize mobile responsiveness, and analyze general site traffic to improve user experience.

6. Contact Us

If you have any questions or concerns regarding your privacy or health data, please reach out to us: